United Bank

Reviews

• ★ ☆ ☆ ☆ ☆
  Absolutely worst mortgage experience of my life. I have had two mortgages through United Bank back when Kathy Joines was running the show. Now they have some young people that don't know what they were doing. We were lied to and taken advantage of. We moved out of state on the word of an inexperienced mortgage loan officer named Charles Turner. Everything was completed for the mortgage and then 8 DAYS before our closing he calls to tell me that we don't meet the minimum requirements of the loan we were trying to get. Even though we had been given multiple pre-approval letters from him for multiple homes stating that we did meet the MINIMUM requirements. The best part about this is that we didn't meet the minimum requirements for a loan that we currently still had on another property! After being told this I asked what we did qualify for with 20% down and Charles said, "Sorry we can't help you at all." Both myself and my realtor tried contacting Jeff Miller, Charles Turner's direct supervisor. He never once responded to our phone calls or emails. Absolutely worst experience of my life. United Bank's joke of a mortgage department cost us thousands of dollars in material damages. I had a friend that was purchasing a home through them as well and low and behold the same sort of thing happened to them. They were able to still close and use United but the closing took almost 3 months! In the end I kick myself for going with this bank. This small bank had a great old time charm at one time but is quickly crumbling. Talk about customer service. Still haven't received any calls from Jeff Miller.
  By Chris Whisenhunt, April 21, 2017

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